Horizon Psychiatry

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Join Your Telemedicine Appointment

Telemedicine appointments are a convenient way to meet with your provider from home.

When it is time for your appointment, please enter the waiting room and let your provider know you’re waiting.

Enter The Waiting Room
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Join Your Telemedicine Appointment

Steps To Join Your Appointment

We will send you a link to join before your appointment.

1. Enter your provider's waiting room

 

2. Check In

  • Type in your name and click Check In.

3. Enable webcam and microphone

  • Allow your browser to use your webcam and microphone.

4. Sit back and relax!

  • Wait for your provider to start the call.

Tips For a Great Call

  • Make sure you have a good internet connection and your device is charged.
  • Be in a private and quiet room, where others cannot overhear your session.
  • Never join an appointment in a moving vehicle.
  • Come prepared with your medications and list of questions or concerns.
  • Consider reducing distractions by using a headset for confidentiality and audio quality.
  • You must be in the state of Florida at the time of the visit.

Common Issues & Fixes

I Can’t Hear My Provider

  • Turn up your device volume.
  • Make sure your speakers are not muted (look for the 🔊 icon).
  • If using headphones, try unplugging them.

My Provider Can’t Hear Me

  • Click "Unmute".
  • Make sure your microphone is not muted in your device settings.
  • Try using headphones with a microphone (like earbuds).

My Video is Not Working

  • Click "Start Video."
  • Close other apps that might be using the camera.
  • Restart your device and try again.

Connection Keeps Freezing or Disconnecting

  • Move closer to your Wi-Fi router.
  • Close other apps or devices using the internet.
  • Restart your modem and router.

👉 Tip: If you’re still having trouble, leave the meeting and rejoin using the same link.

Need More Help?

Need More Help?

If you’re still having trouble, call or text our office at (407) 347- 4000 for assistance. We’re happy to walk you through the steps!

Telemedicine FAQ

Doxy.me is a HIPAA compliant platform that enables healthcare providers to remotely connect to their patients to conduct an appointment with videoconferencing, which means both audio and video. We are using this solution because it was the easiest for our patients to set up and use.

No, you only need a device with a camera, microphone, and stable internet connection.
Yes. Most psychiatric medications, including antidepressants, anti-anxiety medications, and mood stabilizers, can be prescribed and sent electronically to your pharmacy. If controlled medications are necessary, I will discuss options and requirements with you.
Yes. Initial evaluations, medication management, and follow-ups can all be done via telemedicine.
Not a problem! You can choose an in-office appointment to ensure you receive the best possible care.
If technical issues arise, contact our office. We will attempt to help you or provide alternative options. In some cases, your appointment will need to be rescheduled if you are unable to connect.

Become a New Patient Today

Get the mental health treatment you deserve

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